Terms of Use

By accessing or using the website, services, software solutions, or digital products provided by Chandak Infotech ("Company", "we", "our", or "us"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy.

If you are entering into these terms on behalf of a company or legal entity, you represent that you have full legal authority to bind such entity. If you do not agree to all terms, you must immediately cease using our website and services.

Chandak Infotech delivers end-to-end IT services, custom software engineering, and software products to businesses globally. Our offerings include but are not limited to:

• Custom Software & Enterprise Web Applications
• Mobile App Development (iOS, Android, React Native, Flutter)
• AI Automation & Intelligent Chatbot Solutions
• Custom CRM & ERP System Architecture
• E-Commerce Solutions (Shopify, Magento, Custom Headless)
• Cloud Architecture, Microservices & API Development
• Offshore & Dedicated Developer Teams
• SaaS Product Development & System Integration

Specific scopes, deliverables, timelines, and technical requirements for customized software projects are governed by individual Statement of Work (SOW) or Master Services Agreements (MSA) executed between Chandak Infotech and the Client.

To ensure smooth project delivery and security, clients and website users agree to:

• Provide timely feedback, assets, and approvals required for project milestones
• Maintain security and confidentiality of account credentials & API keys
• Ensure all provided content, assets, and data do not infringe third-party rights
• Use our website, products, and APIs strictly for lawful purposes
• Refrain from reverse-engineering, decompiling, or probing unauthorized system endpoints
• Avoid introducing malicious code, malware, or vulnerability exploits to our platforms

Client Deliverables: Upon receipt of full and final payment for custom development services, Chandak Infotech transfers full ownership of bespoke source code, custom design assets, and project-specific intellectual property created for the Client as specified in the SOW.

Pre-existing Code & Frameworks: Chandak Infotech retains ownership of all pre-existing libraries, proprietary frameworks, reusable utility code, and open-source components incorporated into projects. Clients are granted a non-exclusive, perpetual, royalty-free license to use such pre-existing components within their customized software.

Website Content: All brand graphics, animations, copy, layout designs, and code on chandakinfotech.com are the exclusive property of Chandak Infotech and protected by copyright and intellectual property laws.

Financial arrangements for software development and IT consulting services adhere to the following principles:

• Milestone-based or sprint-based payments as defined in individual SOWs
• Invoices payable within agreed terms (typically 7 to 14 business days)
• Applicable taxes (GST/VAT) added to invoices based on jurisdiction
• Accepted payment methods: Bank Wire, Credit Card, Direct Bank Deposit
• Late payments may incur interest charges at standard commercial rates
• Source code or production deployment released upon completion of payment milestones

Chandak Infotech provides dedicated post-launch support and maintenance services to maintain optimal application uptime, security, and performance.

We treat your business ideas, software requirements, database schemas, and proprietary information with the highest standard of confidentiality.

• Strict Non-Disclosure Agreements (NDA) executed prior to detailed project discussions
• Full source code and data protection assurances
• All team members bound by employee confidentiality contracts
• Secure cloud environments and repository access controls

Confidential information will not be disclosed to any third party without prior written consent, except when required by applicable law or court order.

To the maximum extent permitted by law, Chandak Infotech, its directors, officers, employees, or partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business interruption.

Our website and general informational materials are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied.

While we strive for 100% code accuracy, performance optimization, and robust security in all custom software builds, we do not warrant that third-party integrations, external servers, or internet infrastructure will operate completely uninterrupted or error-free.

Either party may terminate an ongoing service agreement or contract by providing written notice as specified in the active Statement of Work or MSA (typically 14 to 30 days written notice).

• Client pays for all billable work completed up to the effective date of termination
• Chandak Infotech hands over all completed deliverables, repositories, and documentation upon invoice settlement
• Confidentiality obligations and IP transfer terms remain in full force post-termination

These Terms of Use shall be governed by and construed in accordance with the laws of Australia and applicable international software trade regulations, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these terms or our services shall first be resolved through good-faith mutual negotiations. If unresolved, the dispute shall be submitted to binding arbitration or competent courts in Australia.